Part 1: General
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying to packages. We, Travel Magic Limited traing as Bharat Army Travel, a company registered in England with company number 07346117 and registered address of 144 Ewell Road, Surbiton, Surrey, KT6 6HE will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent.
More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found below.
Part 2: Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018
• Travellers will receive all essential information about the package before
concluding the package travel contract.
• There is always at least one trader who is liable for the proper performance of all the
travel services included in the contract.
• Travellers are given an emergency number or details of a contact point where they can get
in touch with the organiser or travel agent.
• Travellers may transfer the package to another person, on reasonable notice and possibly
subject to additional costs.
• The price of the package may only be increased if specific costs rise (for instance fuel
prices), and if expressly provided for in the contract, and in any event not later than 20
days before the start of the package. If the price increase exceeds 8% of the price of the
package, the traveller may terminate the contract. If the organiser reserves the right to a
price increase, the traveller has a right to a price reduction if there is a decreasae in
the relevant costs.
• Travellers may terminate the contract without paying any termination fee and get a full
refund of any payments if any of the essential elements of the package, other than the
price, are changed significantly. If before the start of the package the trader responsible
for the package cancels the package, travellers are entitled to a refund and compensation
where appropriate.
• Travellers may terminate the contract without paying any termination fee before the start
of the package in the event of exceptional circumstances, for instance if there are serious
security problems at the destination which are likely to affect the package.
• Additionally, travellers may at any time before the start of the package terminate the
contract in return for an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided
as agreed, suitable alternative arrangements will have to be offered to the traveller at no
extra cost. Travellers may terminate the contract without paying any termination fee, where
services are not performed in accordance with the contract and this substantially affects
the performance of the package and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction or compensation for damages or both
where the travel services are not performed or are improperly performed.
• The organiser has to provide assistance if the traveller is in difficulty.
• If the organiser becomes insolvent, payments will be refunded. If the organiser becomes
insolvent after the start of the package and if transport is included in the package,
repatriation of the travellers is secured. Travel Magic Ltd has taken out insolvency
protection for its package holidays which do not include flights by way of a trust account
held with the Travel Trust Association (TTA), membership no: Q0091. Travel Magic Lts has
taken out insolvency protection for packages that do include flights by way of its Air
Travel Organiser’s License number 12045, issued with the Civil Aviation Authority, Gatwick
Airport South, West Sussex, RH6 0YR, telephone 0333 103 6350, email: claims@caa.co.uk.
Travellers may contact the relevant company if services are denied because of Travel Magic
Ltd.’s insolvency.
Part 3: The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here: https://www.legislation.gov.uk/uksi/2018/634/contents/made and https://www.legislation.gov.uk/uksi/2018/1367/pdfs/uksi_20181367_en.pdf
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